FAQ

Frequently asked questions (FAQ)

Here you will find the answers to the most frequently asked questions about shopping at Ordello. We focus on customers in Belgium and the Netherlands.

1. How do I place an order?

It is easy to place an order at Ordello. Add your desired products to the shopping basket and follow the steps on the payment page to complete your order. Fill in your details and choose your payment method.

2. What are the shipping costs?

We offer free shipping on all orders in the UK.

3. How long does delivery take?

Delivery time for the UK is on average 5-8 working days. As we work with external suppliers, delivery times may vary slightly. We will keep you informed about the status of your order.

4. Can I track my order?

Yes, once your order has been dispatched, you will receive an email with a tracking number (if available). This allows you to track your package until it is delivered.

5. What should I do if my order has not arrived?

If your order has not arrived by the expected delivery time, please contact us via our contact page. We will investigate the problem and help you further.

6. What is your return policy?

You can return your order within 30 days of receipt, provided the product is unused and in its original packaging. Please contact us for return instructions. Costs for returns are at your own expense, unless the product is damaged or incorrectly delivered.

7. How long will it take to receive my refund?

Once we have received and verified the returned product, your refund will be processed within 7 working days via the original payment method.

8. What should I do if I have received a damaged or wrong product?

If you have received a damaged or wrong product, please contact us as soon as possible via our contact page along with photos of the product. We will make sure you receive a replacement or a refund.

9. Which payment methods do you accept?

We accept the following secure payment methods:

• Credit card (Visa, MasterCard, American Express)
  
• Apple Pay
  
• Google Pay

10. Do you only deliver to the UK?

Yes, we currently only ship to the UK.

11. Are there any additional charges for shipping, such as customs fees?

No, there are no additional charges such as customs or import duties for shipping within the UK.

Do you have any other questions? Feel free to contact us via our contact page and we will be happy to help you!